Empower Your Cloud Operations with Mastersystem MSO
Discover Your Cloud Operation
Running workloads in the cloud requires more than just infrastructure—it demands proactive monitoring, intelligent automation, and reliable support to keep your business moving.
Mastersystem’s Managed Service Operations (MSO) combines 24/7 real-time monitoring, intelligent alerting, and on-demand engineering services so you can operate confidently on AWS.
From performance optimization and cost management to troubleshooting and transformation, MSO helps you simplify operations and accelerate your cloud journey.
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Why Choose Mastersystem MSO?
8 Points of Benefit
Organizations who migrated to AWS from on-premises
Real-time Performance & Health Monitoring
Continuously monitor the health, performance, and availability of your cloud infrastructure with 24/7 visibility and proactive alerts to identify issues before they impact end users.
Incident Management & Resolution
Ensure rapid detection and resolution of operational incidents through standardized processes, minimizing disruption to your business operations and reducing downtime.
Security Compliance Checks
Conduct regular security posture assessments and compliance reviews to align your environment with industry standards, regulations, and best practices.
Backup & Recovery Oversight
Manage and monitor backup policies, retention settings, and recovery procedures to safeguard critical data and ensure fast restoration in the event of a failure or loss.
Cost Optimization
Analyze usage patterns, identify cost-saving opportunities, and provide actionable recommendations to maximize the efficiency of your cloud spend and forecast budget trends.
Single Point of Contact
Offer a centralized communication channel for all operational needs, allowing you to escalate issues, request support, or track progress without engaging multiple teams.
Self Service Portal
Leverage structured processes for incident, problem, change, and service request management, ensuring all activities are tracked, documented, and resolved consistently.
Analysis and Evaluation Reporting
Provide detailed reports and dashboards with operational metrics, performance trends, and compliance status to support data-driven decision-making and continuous improvement.
FREQUENTLY ASKED QUESTIONS
MSO Service Information
What is MSO (Managed Service Operations)?
Managed Service Operations or MSO is a service from Mastersystem focused on active real-time monitoring, management, and ensuring your infrastructure runs optimally 24/7. It focuses on AWS products and includes notifications, consultations, implementation of AWS best practices, as well as inventory reports with analysis.
What is the difference between CORE and Service Engineering?
CORE is a 24/7 team of certified engineers that provides essential services such as real-time monitoring and alerting using AWS technologies, along with standard reporting. Service Engineering refers to certified professionals who assist you with services such as incident management and resolution, security compliance checks, backup and recovery oversight, cost optimization, single point of contact, self-service portal, and analysis and evaluation reporting.
Can I use Service Engineering without CORE?
No. CORE is the foundation of our MSO service. You must subscribe to CORE before using Service Engineering.
How long does MSO onboarding take?
Onboarding typically takes 1-2 weeks depending on the system’s complexity. This includes workshops, ITSM activation, and monitoring setup.
Can I select only the services I need?
Yes. We use a tiering model for Service Engineering, allowing you to choose based on your needs and scale of work.
Is the MSO service available 24/7?
Yes. CORE provides 24/7 monitoring and alerting. Support and engineering are adjusted based on the SLA and tier you choose.
Does MSO support multi-cloud or hybrid environments?
No. We only monitor and manage workloads on AWS.
Can I view performance and security reports?
Yes. You will receive standard reports through CORE and more detailed reports from Service Engineering, including utilization, ticketing, and security recommendations.
Are there any hidden fees?
No. All costs are clearly stated upfront. Any additional hours for Service Engineering will be transparently communicated.
What if my needs increase during the contract period?
You can upgrade your Service Engineering tier or top up work hours anytime during the contract.
If I only need monitoring services, which option is right for me?
If your needs are limited to infrastructure monitoring, alert notifications, and standard reporting, then CORE is the most suitable service. CORE includes 24/7 real-time monitoring using native AWS technologies, automatic notifications via email/SNS, and regular reports on performance, inventory, and incidents. This service is ideal for customers who do not yet require advanced technical intervention.
If I experience system issues or want to make configuration changes in AWS, which service can help me?
If you need assistance with technical issues, reconfigurations, migrations, or AWS system optimization, Service Engineering is the right fit. This service provides certified engineering support for troubleshooting, implementation, assessment, and security improvements.
With proven frameworks and certified expertise, your cloud operations are in safe hands.
With proven frameworks and certified expertise, your cloud operations are in safe hands